Apr 29, 2009


First I would like to say why oh why are we still toning hair???? I understand that there are situations which need to tone,, however on each hi-lite client common,, this could possible mean we are just doing what we know, it could also mean that we don't know any other way to achieve a desired end result with blondes,, it could also mean lazzyyyyyyyyyy.

Something you might want to keep in mind,, Toning looks great when finished and clients walk out of a salon happy, but in my experiance I think once it hits the day to day wear and so on it comes back looking like shit, it gets all dull, washed out looking and more then likely ends up mustard.

A way to end so much toning is,, push your blond colors, process slightly longer, pick tones that will give you a nice cooler result, utilize your N series more, and please please please enough with the bleaching ,,, it's old and dangerous.

Apr 15, 2009

upset client

As I was walking my 2 puppy's yesterday in a very nice area (YorkVille) of exclusive shops and salons in midtown Toronto, I came across a women who was talking on her cell phone, infront of a salon which pretty much has all of our ex-employ's, she seemed extremely anger and I heard her say "I drove all the way in to Toronto for my color and they tell me I don't have an appointment, I'll color it myself " .....

So I thought,,, I wonder what happened there why did they not try to fit her in or even give her to another operator, so many senarios, how many times has that happened to me to you ,
do we ever really take into consideration the client????? how many times have I heard "I'm on lunch can't squeeze in", I havent had lunch in 30 years it does'nt appear that I'm suffering if you know what I'm saying here.

And for those of you that are always accomadating with Clients rest assured you are or will be most successful, people never forget it,,

As I am alway's asked whats your key to Success,,,
1/exceed clients expectations, be honest, be yourself, be kind
2/never turn a client away, even if the service can't be done offer a treatment, build the bigger picture for she/he to walk away with and rebook
3/let them ONLY know what you want them to know about you (remember they are not your friends, trust me on that).
4/deliver the desired end result like no one has before

And Finally as I am picking up Loulou's poo not to far away from this women, I simply said to her , you should go up the Street to Civello's they will help you out ,, she replied , I used to go there till my hairdresser left and came here ,, I'll go back ,,,,
their loss our gain :=)))))

Apr 11, 2009

clients and you today

Today consumers know what they want and don’t want, what they want is a top notch service provider who she/he feels they are knowledgeable experts in the art and beauty hair, delivering it with a servants heart , with an honest holistic (seeing the whole person) approach.
What they don’t want are harsh debilitating products both for hair and well-being, arrogance, dirty salon, or someone who is not listening (a bad consult or no consult).This is a challenge in our ever changing, growing industry, it is also an opportunity. Share, educate, show the youth (and there are a lot of young people in this industry) how to operate behind the chair, with passion and honestly, from the way you approach a client to how you have given them a wonderful unique experience. Become your salon educator, or even exchange ideas, formulations, techniques with the person you work beside. Add and create your own unique signature and points of differences, (what can you offer that no one else can).